ADMINISTRATIVE SKILLS TO DEAL WITH THE PRESSURES OF WORK
COURSE OUTLINE
Description
Administrative management work is very important in all aspects of industry. The administrative work with all associated activities and the skills that are needed will be the major concentration in this course, including working under pressure.
Objective
To train the participants on the different styles of admin. management systems with all associated tools . The course will e concentrating on the technical skills and how to mange pressure at work.
Who should Attend
Office managers – Administrators- work planners
COURSE OUTLINE
- Fundamentals of admin management skills
- General activities for admin management
- Administrative skills
- Report writing skills
- Telephone replying skills
- Presentation skills and basic tools
- Letter writing and reviewing
- Filing system
- Retrieval systems
- Soft and hard copies
- Etiquette
- Dealing with difficult people
- Organizing meetings
- Planning for the future
- Stress management
- Working under pressure
- Setting priorities
- Case studies
- Document management systems
- Planning in advance
- Time management
- Scheduling the work in advance