Emotional Intelligence in HRM | HR Course

This brand new training course has been developed by effectively merging the theory and practice of Emotional Intelligence and Human Resource Management. Thousands of books and articles have been written and published about Emotional Intelligence. Yet, despite the huge amount of tips and techniques that are provided in such publications, few people have been able to understand the real implications of this management craze.

Even fewer have been able to implement it in their daily lives so as to become more resilient and effective. This crash course approaches the topic of EI from a different perspective – ‘Why is Emotional Intelligence importance for HR Managers and Professionals?’

HR Professionals deal with employees on a regular basis and it is imperative for them to have the necessary EI skill set for succeeding in their professions.

This modern course is aimed to provide participants from the HR and related departments with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management, with special focus on the HR domain.

LEARNING OBJECTIVES

After the successful completion of this comprehensive training course, participants will be able to:

1. Understand the nature and theories underlying Emotional Intelligence (EI) and it’s convergence with the Human Resources and Administration discipline.
2. Define the various EI competencies required by the HR Professionals and identify relevant areas for improvement as needed.
3. Discover personal strengths and blind spots in EI for attendees revealed through self-assessments.
4. Boost EQ levels by learning powerful tips and techniques aimed at enhancing emotional intelligence.
5. Improve action intelligence by translating emotional intelligence into actionable steps and habits.

INSTRUCTIONAL METHODOLOGY

• Group Live and Instructor-led Classroom Track
• PowerPoint presentation, with pointed breaks to stimulate discussion by the participants.
• Participative Classroom Activities, including:
  • Ice-Breakers and Energizers
  • Behavioral Role Plays
  • Focused Video Playback
  • Guided Group Discussions
  • Management Case Studies

INTENDED AUDIENCE

• Business Leaders, Functional Heads, HR Managers and HR professionals having employee interface.
• Corporate Practitioners, including specialists, consultants, managers, supervisors and employees with some related experience who wish to advance their functional expertise and competence.

COURSE ASSESSMENT

• Pre-Assessment to gauge current level of conceptual understanding and customize training delivery.
• Session-based Practical Exercises, Reflective Quiz and Peer-group Notes Sharing and Evaluation
• Final Course Assessment, in a test environment, capturing course retention and learning.