This course provides a detailed explanation of basic terminology, concepts, and methodologies as related to quality planning, control, and improvement in production and services. Such knowledge is essential for a certified quality professional to properly conduct his duties and accurately manage his responsibilities either technical and/or administrative.
The course also outlines the main features of the ISO quality family of standards, their modifications, and application domains.
In addition, the course clarifies how to establish a quality system starting from identifying quality problem up to developing a quality continuous improvement program, and presents simple statistical methods currently used for quality system control.
The quality management principals and the meaning & application of Six Sigma for services and production are discussed in detail.
The objective of this training course is to enhance participants` knowledge and experience as related to quality terminology and concepts to the advanced level of quality implementation in services and production.
In addition, it serves for clarifying the main features and content of the ISO family for quality management and their domains of application.
Participants will also gain information about establishment and implementation of quality systems, tools for detecting quality problems, and techniques for continually improving quality in modern enterprises.
Who should Attend
- Heads of quality management departments
- Quality management engineers
- Quality control professionals
- Quality assurance professionals
- Quality managers in service centers