POWERING EMOTIONAL INTELLIGENCE

COURSE OUTLINE

This training course has been developed by effectively merging the theory and practice of Emotional Intelligence. Thousands of books and articles have been written and published about Emotional Intelligence. Yet, despite the huge amount of tips and techniques that are provided in such publications, few people have been able to understand the real implications of this management craze.

Even fewer have been able to implement it in their daily lives so as to become more resilient and effective. This crash course approaches the topic of EI from a different perspective: what is it that I have to change in my lifestyle in order to become more productive, successful and accomplished? They will also learn how small but enduring habits, i.e. lifestyle, can have a positive butterfly effect on their work life balance.

The overall aim of the course is to provide participants with the knowledge and skills necessary to understand emotional intelligence (EI). Participants will identify the various competencies included in the EI framework of Daniel Goleman, ranging from self-awareness to relationship management.

The course also aims at allowing participants to determine their most preferred approach to listening, and to examine the impact of different leadership styles on organizational climate.

LEARNING OBJECTIVES

After the successful completion of this comprehensive training course, participants will be able to:

  1. Understand the nature and theories underlying Emotional Intelligence (EI).
  2. Define the various EI competencies and identify areas for improvement as needed.
  3. Discover their personal strengths and blind spots revealed through self-assessments.
  4. Boost EQ levels by learning powerful tips and techniques aimed at enhancing emotional intelligence.
  5. Improve action intelligence by translating emotional intelligence into actionable steps and habits.

INSTRUCTIONAL METHODOLOGY

  • Group Live and Instructor-led Classroom Track
  • PowerPoint presentation, with pointed breaks to stimulate discussion by the participants.
  • Participative Classroom Activities, including:
    • Ice-Breakers and Energizers
    • Behavioral Role Plays
    • Focused Video Playback
    • Guided Group Discussions
    • Management Case Studies

INTENDED AUDIENCE

  • Business Leaders, Functional Heads and people involved in leading and working with teams.
  • Corporate Practitioners, including specialists, consultants, managers, supervisors and employees with some related experience who wish to advance their functional expertise and competence.

COURSE ASSESSMENT

  • Pre-Assessment to gauge current level of conceptual understanding and customize training delivery.
  • Session-based Practical Exercises, Reflective Quiz and Peer-group Notes Sharing and Evaluation
  • Final Course Assessment, in a test environment, capturing course retention and learning.

COURSE STRUCTURE AND AGENDA

Module  01

UNDERSTANDING EMOTIONAL INTELLIGENCE (EI)

  • Understanding Emotional Intelligence
  • Why is Emotional Intelligence important
  • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
  • Research findings about EI
  • Importance of EI for Teams
  • Case Studies on EI
Module  04

BOOSTING YOUR EQ – THE LIFESTYLE APPROACH

  • The impact of emotions on the brain
  • Change and its effects on our productivity
  • The functions of the amygdala
  • Amygdala hijacks and their impact on focus and productivity
  • Super food: food for emotional intelligence
  • Energy sapping food habits
  • What to eat on a working day
  • Detox: myths and tips
  • Sleep and its impact on productivity
  • Myths about sleep
  • The body’s 3 main clocks
  • Suprachiasmatic Nucleus (SCN), Master Clock and Circadian (Biological) Rhythm
  • Learning from the astronauts
Module 02

CORNERSTONES OF EI

  • Self-awareness and self-management
  • Self-assessment of Emotional Intelligence
  • Interpretation of results
  • Areas of Improvement
Module  05

EMPATHY: A CRITICAL EI COMPETENCY

  • Definition and examples
  • Empathy and active listening
  • EI competencies and leadership styles
  • The power of leaders: influencing organizational climate
  • Organizational climate: the six components
  • Correlation between EI competencies, styles, climate and results
  • Leadership styles
    • The six styles
    • When best to use each style
    • Impact of styles on climate and bottom line results
Module  03

COMPETENCY FRAMEWORKS

  • The four competency clusters
  • The importance of self-awareness
  • The Z-test: a self-assessment of EI competencies
  • What does your score mean?
  • Addressing the gaps: Where To Start