GLOBAL BUSINESS ETIQUETTE

COURSE OUTLINE

This training course has been developed by effectively merging the theory and practice of Business Etiquettes and Protocols for Excellence in Business.

This course helps to learn how to leave a great first impression. The course addresses how to deal with others in a business setting, taking into account differences in culture and region. This course gives you tips on how to apply proper manners and business etiquette in many different settings. Many diplomatic blunders occur due to the new manager’s lack of understanding of various protocol standards.

In this course we endeavor to introduce the international rules of protocol that need to be implemented during formal occasions and visits.

LEARNING OBJECTIVES

After the successful completion of this comprehensive training course, participants will be able to:

  1. Explain how to behave correctly in both business and social situations
  2. Describe how to interact and communicate effectively with different types of guests
  3. Demonstrate appropriate personal and professional conduct
  4. Plan VIP visits and formal occasions while executing the role of the ideal host
  5. Apply proper communication etiquette
  6. Implement different variations in protocol and etiquette from prominent cultures, nations and regions

INSTRUCTIONAL METHODOLOGY

  • Group Live and Instructor-led Classroom Track
  • PowerPoint presentation, with pointed breaks to stimulate discussion by the participants.
  • Participative Classroom Activities, including:
    • Ice-Breakers and Energizers
    • Behavioral Role Plays
    • Focused Video Playback
    • Guided Group Discussions
    • Management Case Studies

INTENDED AUDIENCE

  • Business Leaders and Functional Heads working in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.
  • Corporate Practitioners, including specialists, consultants, managers, supervisors and employees with some related experience who wish to advance their functional expertise and competence.

COURSE ASSESSMENT

  • Pre-Assessment to gauge current level of conceptual understanding and customize training delivery.
  • Session-based Practical Exercises, Reflective Quiz and Peer-group Notes Sharing and Evaluation
  • Final Course Assessment, in a test environment, capturing course retention and learning.

COURSE ASSESSMENT

  • Pre-Assessment to gauge current level of conceptual understanding and customize training delivery.
  • Session-based Practical Exercises, Reflective Quiz and Peer-group Notes Sharing and Evaluation
  • Final Course Assessment, in a test environment, capturing course retention and learning.

COURSE STRUCTURE AND AGENDA

Module  01

PRINCIPLES OF BUSINESS ETIQUETTE AND PROTOCOL

  • Definitions and concepts of Business Etiquette
  • Guiding Principles for Business Leaders
  • Importance of Etiquette and Protocol in business
  • The importance of manners higher up the hierarchy
  • Creating the right corporate image
Module  04

PLANNING AND HOSTING VIP OCCASIONS

  • Preparation for official visits
  • Protocol at events and summits
  • Key qualities of the ideal host
  • Seating strategies
  • Risk and contingency planning
  • Mistakes to avoid
  • Meeting at airports
  • Titles and forms of address
  • Do’s and Don’ts
 
Module 02

SUCCEEDING THROUGH COMMUNICATION

  • Principles of communication
  • The communication protocol
  • Communication delivery aspects
  • Barriers to effective communication
  • Overcoming communication barriers
  • Communicating across cultures
  • Managing perceptions and biases
  • Lending an ear – Listening etiquette
Module  05

PRACTICING POWERFUL ETIQUETTE

  • Appraisal etiquette
  • Meeting etiquette
  • Phone etiquette
  • Email etiquette
  • Exchanging gifts
  • Practical exercise
Module  03

PERSONAL AND PROFESSIONAL CONDUCT

  • Universal expectations for behavior
  • Manager etiquette for formal occasions
  • Handling difficult personalities
  • Four choices for dealing with various behaviors
  • International business etiquette
  • Customs, cultures and best practices