CompTIA A+ Certification Training

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OVERVIEW

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ is the only industry recognized credential with performance testing to prove pros can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

  • Increased reliance on SaaS applications for remote work
  • More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
  • Changing core technologies from cloud virtualization and IoT device security to data management and scripting
  • Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
  • Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors

Who Should Attend this Course?

Entry-level IT Professionals in a technical support role

Prerequisites

  • Attendees should meet the following prerequisites:
  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use a web browser such as Internet Explorer to view websites.

What you will learn?

9 skills that you master and validate with CompTIA A+

  1. HARDWARE

    Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
  2. OPERATING SYSTEMS

    Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
  3. SOFTWARE TROUBLESHOOTING

    Troubleshoot PC and mobile device issues including common OS, malware and security issues
  4. NETWORKING

    Explain types of networks and connections including TCP/IP, WIFI and SOHO
  5. TROUBLESHOOTING

    Troubleshoot real-world device and network issues quickly and efficiently
  6. SECURITY

    Identify and protect against security vulnerabilities for devices and their network connections
  7. MOBILE DEVICES

    Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users
  8. VIRTUALIZATION & CLOUD COMPUTING

    Compare & contrast cloud computing concepts & set up client-side virtualization
  9. OPERATIONAL PROCEDURES

    Follow best practices for safety, environmental impacts, and communication and professionalism

Course Outline

Supporting Operating Systems

  • Identify Common Operating Systems
  • Troubleshooting Methodology
  • Use Windows Features and Tools
  • Manage Files in Windows
  • Manage Disks in Windows
  • Manage Devices in Windows

Installing and Configuring PC Components

  • Use Appropriate Safety Procedures
  • PC Components
  • Common Connection Interfaces
  • Install Peripheral Devices

Installing, Configuring and Troubleshooting Display and Multimedia Devices

  • Install and Configure Display Devices
  • Troubleshoot Display Devices
  • Install and Configure Multimedia Devices

Installing, Configuring and Troubleshooting Storage Devices

  • Install System Memory
  • Install and Configure Mass Storage Devices
  • Install and Configure Removable Storage
  • Configure RAID
  • Troubleshoot Storage Devices

Installing, Configuring and Troubleshooting Internal System Components

  • Install and Upgrade CPUs
  • Configure and Update BIOS/UEFI
  • Install Power Supplies
  • Troubleshoot Internal System Components
  • Configure a Custom PC

Installing, Configuring and Maintaining Operating Systems

  • Configure and Use Linux
  • Configure and use macOS
  • Install and Upgrade Operating Systems
  • Maintain OSs

Maintaining and Troubleshooting Microsoft Windows

  • Install and Manage Windows Applications
  • Manage Windows Performance
  • Troubleshoot Windows

Network Infrastructure Concepts

  • Wired Networks
  • Network Hardware Devices
  • Wireless Networks
  • Internet Connection Types
  • Network Configuration Concepts
  • Network Services

Configuring and Troubleshooting Networks

  • Configure Network Connection Settings
  • Install and Configure SOHO Networks
  • Configure SOHO Network Security
  • Configure Remote Access
  • Troubleshoot Network Connections
  • Install and configure IoT Devices

Managing Users, Workstations and Shared Resources

  • Manage Users
  • Configure Shared Resources
  • Configure Active Directory Accounts and Policies

Implementing Client Virtualization and Cloud Computing

  • Configure Client-Side Virtualization
  • Cloud Computing Concepts

Identity And Access Management

Identity and Access Management

  • AAA and Authentication
  • Identity and Access Services
  • Identity and Access Services
  • PAP, CHAP, and MS-CHAP
  • Federated Identities

Identity and Access Controls

  • Access Control Models
  • Access Control Technologies

Account Management

  • Account Types
  • Account Management
  • Account Policy Enforcement

Security Concepts

  • Logical Security Concepts
  • Threat and Vulnerabilities
  • Physical Security Measures

Securing Workstations and Data

  • Implement Security Best Practices
  • Implement Data Protection Policies
  • Protect Data During Incident Response

Troubleshooting Workstation Security Issues

  • Detect, Remove and Prevent Malware
  • Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Laptops

  • Use Laptop Features
  • Install and Configure Laptop Hardware
  • troubleshoot Common Laptop Issues

Supporting and Troubleshooting Mobile Devices

  • Mobile Device Types
  • Connect and Configure Mobile Device Accessories
  • Configure Mobile Device Network Connectivity
  • Support Mobile Apps
  • Secure Mobile Devices
  • Troubleshoot Mobile Device Issues

Installing, Configuring and Troubleshooting Print Devices

  • Maintain Laser Printers
  • Maintain Inkjet Printers
  • Maintain Impact, Thermak and 3D Printers
  • Install and Configure Printers
  • Troubleshoot Print Device Issues
  • Install and Configure Imaging Devices

Implementing Operational Procedures

  • Environmental Impacts and Controls
  • Create and Maintain Documentation
  • Use Basic Change Management Best Practices
  • Implement Disaster Prevention and Recovery Methods
  • Basic Scripting Concepts
  • Professionalism and Communication

EXAMINATION & CERTIFICATION

Exam Code: CompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2)
Candidates must complete both 1101 and 1102 to earn certification. Exams cannot be combined across the series.

Launch Date: April 2022

Exam Description: CompTIA A+ 220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing.
CompTIA A+ 220-1102 covers operating systems, security, software and operational procedures.

Number of QuestionsMaximum of 90 questions per exam
Type of QuestionsMultiple choice questions (single and multiple response), drag and drops and performance-based
Length of Test90 Minutes per exam
Passing Score 220-1101: 675 (on a scale of 900)
220-1102: 700 (on a scale of 900)
Recommended Experience9 to 12 months hands-on experience in the lab or field

RELATED FAQ:

CompTIA A+ certification is earned by passing a set of two exams – created by IT industry professionals – that validate skills needed for entry-level IT jobs. That said, CompTIA A+ is not just about PC repair. CompTIA A+ candidates are better prepared to troubleshoot and problem solve a wider variety of issues, ranging from networking and operating systems to mobile devices and security.

Unlike other certifications, many of which only require covering one domain, CompTIA A+ covers a broader diversity of knowledge required of technicians today, making A+ relevant to many more job roles.

CompTIA A+ is for professionals looking to start a career in IT and have 9 to 12 months of hands-on experience in the lab or field, or equivalent training. CompTIA A+ prepares candidates for the following job roles:

  • IT Support Specialist
  • Helpdesk Technician
  • Field Technician
  • Tier I Support Specialist
  • Desktop Support Specialist
  • Associate Network Engineer
  • Systems Support Technician
  • Junior Systems Administrator

Here are a few CompTIA A+ jobs and their average salaries:

  • Support specialist: $54,500
  • Field service technician: $46,000
  • Desktop support analyst: $60,000
  • Help desk tier 2 support: $45,000

CompTIA A+ is a performance-based certification that supports the ability to connect users to the data they need to do their jobs regardless of the devices being used. Successful candidates will have the following skills:

  • Hardware: Identifying, using, and connecting hardware components and devices, including the broad knowledge about different devices that is now necessary to support the remote workforce
  • Operating Systems: Install and support Windows OS including command line & client support. System configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS.
  • Software Troubleshooting: Troubleshoot PC and mobile device issues including common OS, malware and security issues.
  • Networking: Explain types of networks and connections including TCP/IP, WIFI and SOHO
  • Troubleshooting: Troubleshoot real-world device and network issues quickly and efficiently
  • Security: Identify and protect against security vulnerabilities for devices and their network connections
  • Mobile Devices: Install & configure laptops and other mobile devices and support applications to ensure connectivity for end- users
  • Virtualization & Cloud Computing: Compare & contrast cloud computing concepts & set up client-side virtualization Operational Procedures: Follow best practices for safety, environmental impacts, and communication and professionalism

The CompTIA A+ exam covers the following domains and topics:

  • Hardware: Identify, use and connect hardware components and devices
  • Networking: Explain types of networks and connections including transmission control protocol/internet protocol (TCP/IP), Wi-Fi and small office/home office (SOHO)
  • Mobile Devices: Install and configure laptops and other mobile devices
  • Network and Hardware Troubleshooting: Troubleshoot device and network issues
  • Security: Identify and protect against security vulnerabilities for devices and their network connections
  • Windows Operating System: Install and support Windows OS, including command line and client support
  • Other OS Technologies: Understand Mac OS, Linux and mobile OS
  • Software Troubleshooting: Troubleshoot PC and mobile device issues, including application security support
  • Operational Procedures: Follow best practices for safety, environmental impacts and communication and professionalism