IMPRESSIVE INTERPERSONAL SKILLS

COURSE OUTLINE

At the workplace, we all work as part of diverse teams comprising people from diverse backgrounds and experiences working together on shared objectives and assignments.

Naturally, people are innately bound by their own unique personality types and hence, it becomes important to understand their psychology to work effectively with them without friction. It is in this background that Interpersonal skills become relevant and of prime importance for the company.

This deeply-research and widely popular training course has been developed by effectively merging the theory and practice of Human Psychology, Teamwork and Interpersonal Skills for all individuals who work in teams.

LEARNING OBJECTIVES

After the successful completion of this comprehensive training course, participants will be able to:

  • Understand their own behavioral style at work.
  • Effectively learn ways to recognize the behavioral styles of anyone else including – co-worker, manager, customers, suppliers, and even people in your personal life.
  • Practice skills to build better connections resolve and reduce conflicts and increase comfortable and effective team communications.
  • Apply the concepts of pushing and pulling when influencing others in a subtle and powerful way.
  • Make a persuasive presentation by using the 5 S’s and working better in diverse teams.

INSTRUCTIONAL METHODOLOGY

  • Group Live and Instructor-led Classroom Track
  • PowerPoint presentation, with pointed breaks to stimulate discussion by the participants.
  • Participative Classroom Activities, including:
  • Ice-Breakers and Energizers
  • Behavioral Role Plays
  • Focused Video Playback
  • Guided Group Discussions
  • Management Case Studies

INTENDED AUDIENCE

  • Business Leaders and Functional Heads, Managers and all concerned employees working in Teams.
  • Corporate Practitioners, including specialists, consultants, managers, supervisors and employees with some related experience who wish to advance their functional expertise and competence.

COURSE ASSESSMENT

  • Pre-Assessment to gauge current level of conceptual understanding and customize training delivery.
  • Session-based Practical Exercises, Reflective Quiz and Peer-group Notes Sharing and Evaluation
  • Final Course Assessment, in a test environment, capturing course retention and learning.

COURSE STRUCTURE AND AGENDA

Module  01

UNDERSTANDING PEOPLE

  • Why are people the way they are
  • Difference in personality types
  • Advantages of having different personality types
  • Building of a team
  • Sharing goals and results
  • Perception And Interpretation Of People
  • What Influences Behavior?
  • Role play
Module  04

POWER OF ASSERTIVENESS SKILLS

  • What Is Assertiveness
  • Advantages of Assertiveness
  • How To Be Assertive
  • Using An Assertiveness Script
  • Assertive Body Language
  • Practical exercise
Module 02

INTERPERSONAL SKILLS MODEL

  • Introduction to Interpersonal Skills
  • Why are Interpersonal Skills important
  • Who needs Interpersonal Skills
  • Can Interpersonal Skills be learnt?
  • Understanding Human Psychology
  • Working with People
  • Models of Interpersonal Skills
  • Assertiveness And Responsiveness
  • Interpersonal Styles Model
  • Recognizing The Styles
  • Managing The Styles
  • Using The Styles
  • Role play
Module  05

PRACTICING INFLUENCE

  • Preparing To Influence
  • Influence versus Persuasion
  • When does influence work
  • Using body language to your advantage
  • Getting Off On The Right Foot
  • Presentation Strategies
  • Using Stories To Persuade
  • Great Influencers around the Globe
  • Practical exercise
Module  03

DECODING KEY INTERPERSONAL SKILLS

  • Understanding, Courtesy, Tact, Empathy
  • Developing And Maintaining Relationships
  • Dealing With Difficult People
  • Relating To People From Varied Backgrounds
  • Sensitivity To Individual Differences
  • Practical exercise