Course Description

Working with published safety guidelines and good industry practices, attendees will be active participants and decision makers on the course. The course will be a blend of pedagogy and andragogy thereby enabling the best outcomes from the course’s aims and objectives. Building on attendee’s pre-course knowledge and experiences (where applicable) this course will enable additional tools to be utilised in a professional approach to the comprehensive tasks in its course title.

Students’ specific needs and concerns will also be addressed during the discussions so that they can return to their workplace and immediately apply their additional skills and knowledge. That is to say this is not just a classroom-based course whose content is forgotten after its conclusion.

Course Objectives

Participants attending the programme will:

  • Identify the principles and good practice in human resource management.
  • Explain the relevance of the ‘human element’ in operations.
  • Apply relevant and related international conventions and recommendations, national regulations, codes of practice and guidelines, while using leadership and managerial skills to control various operations and care for persons at the management level.
  • Apply the principles of task and workload management, including planning, co-ordination, allocation and prioritisation of human and physical resources.
  • Use project management as an aid to decision-making.
  • Explain effective resource management techniques with regard to:
  • Allocation, assignment and prioritisation of resources for effective task and workload management including:
  • The difference between leadership and management;
  • Attributes of an effective leader; Attributes of an effective manager; Models of best practice in leadership and management; Identifying and selecting appropriate leadership and management styles; Judgement and decision-making; and Leadership in normality and crisis including recognising and countering adverse reactions in stressful situations.
  • Effective communication principles and practice including:
  • Communicating effectively;
  • Listening clearly; and Providing constructive feedback.
  • Leading and managing teams including:
  • Considering team experiences; Recognising team potential and limitations; Optimising the skills and abilities of the team; Leading multi-cultural teams effectively; and
  • Establishing a culture of fairness and respect.
  • Apply the principles and practice of decision-making while:
  • Taking account of the situation and of the risk assessment;
  • Identifying and generating options;
  • Using creative problem-solving strategies;
  • Applying lateral thinking strategies; Selecting a course of action; and Evaluating outcome effectiveness.
  • Lead and manage the development, implementation and oversight of standard operating procedures.
  • Identify the principles and good practice in training, learning, coaching, mentoring, assessment and developing personnel.
  • Know sources of further research and reading.

Who Should Attend?

This course is designed for anyone who wants to gain or enhance knowledge in marine operations, the auditing of terminals and the benchmarks in the industry. Skills gained will enable an increase in efficiency and effectiveness.

The course is ideal for:

  • Terminal Management Personnel
  • Business Development Professionals
  • Port and Terminal Engineers
  • Port Authority Personnel
  • Terminal Financial Management
  • Logistics Management Partners
  • Operations Managers
  • Equipment and Service Suppliers
  • Port Management Staff
  • Industry Financial Research Analysts
  • Sector Consultants
  • Government and Regulatory Personnel
  • Management Trainees
  • Shipping Agents


Day 01
  • Human Element Leadership and Management
  • Administration Health & Safety
  • Overview of the course
  • Good Practice
  • Training, coaching, mentoring, assessment and appraisal
  • Communication
  • Case study
Day 02
  • Human Element Leadership and Management
  • Situational awareness
  • Leadership styles
  • Effective leaders
  • Models of best practice
  • Case study
Day 03
  • Human Element Leadership and Management
  • Leading and managing teams
  • The life cycle of a team
  • Task and workload management
  • Linking tasks
  • Case study
Day 04
  • Human Element Leadership and Management
  • Assertiveness and leadership
  • Motivation
  • Authority
  • Just Culture
  • Case study
Day 05
  • Human Element Leadership and Management
  • Decision making-The situation and risk assessment.
  • Judgement and decision making and lateral thinking.
  • Standard Operating Procedures.
  • Stress and Fatigue
  • Case study