CERTIFIED QUALITY PROFESSIONAL

OVERVIEW

Description

This course provides a detailed explanation of basic terminology, concepts, and methodologies as related to quality planning, control, and improvement in production and services. Such knowledge is essential for a certified quality professional to properly conduct his duties and accurately manage his responsibilities either technical and/or administrative.

The course also outlines the main features of the ISO quality family of standards, their modifications, and application domains.

In addition, the course clarifies how to establish a quality system starting from identifying quality problem up to developing a quality continuous improvement program, and presents simple statistical methods currently used for quality system control.

The quality management principals and the meaning & application of Six Sigma for services and production are discussed in detail.

Objective

The objective of this training course is to enhance participants` knowledge and experience as related to quality terminology and concepts to the advanced level of quality implementation in services and production.

In addition, it serves for clarifying the main features and content of the ISO family for quality management and their domains of application.

Participants will also gain information about establishment and implementation of quality systems, tools for detecting quality problems, and techniques for continually improving quality in modern enterprises.

Who should Attend

  • Heads of quality management departments
  • Quality management engineers
  • Quality control professionals
  • Quality assurance professionals
  • Quality managers in service centers

COURSE OUTLINE

Dy  01
  • SALES PLANNING

    • Introduction to the Sales Program
    • How To Develop The Skills Of Managing A Sales Territory
    • How To Exploit New Areas For Business
    • Effective Prospecting & Business Development
    • Importance of the Sales Call – Steps and Tips
    • Developing Clearly Defined Call Objectives
    • Do’s and Don’ts of the Sales Call
    • Following-up
Day 02
  • THE ISO FAMILY FOR QUALITY MANAGEMENT

    • The ISO 9000 family – core standards:ISO 9001, ISO 9004, ISO 19011
      Implementing and maintaining a QMS based on ISO 9001 standard
    • Quality management principles: (Customer focus, leadership, involvement of people, process approach, system approach to management , continual improvement, factual approach to decision making)
    • Pillars of quality management
    • Quality in production: (design- procurement- supplies- process control- sampling and inspection)
    • Quality in services: (service station design standards- tooling & equipment- suppliers- quality monitoring indices- customer satisafaction)
Day  03
  • ESTABLISHMENT OF QUALITY SYSTEM

    • Identifying the problem of quality
    • Quality planning solutions
    • Quality planning process
    • Developing process control
    • Assessment of process success
    • Modification of process
    • Continuous development strategy
Day  04
  • QUALITY CONTROL MEASURES AND TOOLS

    • Assessment of quality management system: (Key indices; administrative, technical, and financial
    • Quality data (attribute and variable)
    • Statistical quality control measures: (Average, Standard deviation, Coefficient of variation, Others)
    • Quality control tools: (Histograms, Cause and Effect Diagram, Check Sheets, Pareto Diagrams, Graphs, Control Charts, Scatter Diagrams)
Day 05
  • MEANING AND APPLYING OF SIX SIGMA

    • Six Sigma basics: (Definition, objective, roles of Six Sigma, Six Sigma metrics (DMPU- DPU- Yield), Six Sigma and its role in quality management, others)
    • Applying Six Sigma methodology (Define – Measure – Analyze – Improve – Control)
    • Certification Exam.

Case Studies:

  • Guide lines for establishment of a new service center
  • Quality reports